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Accessibility statement

Seeger & Krämer GbR is committed to ensuring that the erleben.app website and the experience apps operated on the platform are accessible to all. This is based on the Accessibility Enhancement Act (BFSG), the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 at Conformity Level AA.

Date of this statement: September 2026

Scope

This statement applies to the erleben.app website, including the sample editor, as well as to the guest interface of the experience apps published via our platform. The respective provider is responsible for the content posted there (text, images, audio clips); the editor supports them in this by providing mandatory fields for alternative text and suggestions for image descriptions.

Status of compliance

The website and guest app are largely compliant with the specified requirements. Among other things, the following have been implemented:

  • a consistent heading structure and landmarks (header, main content, footer), as well as a skip-to-main-content link,
  • full keyboard accessibility with visible focus, including in tabs, accordions and the module library,
  • contrast ratios of at least 4.5:1 for text and 3:1 for control elements,
  • alternative text for content-bearing images; decorative images are hidden from assistive technology,
  • Text that can be enlarged to 200 per cent without content being cut off, and a font size setting in the guest app,
  • Movements and animations that are disabled when the ‘Reduce motion’ system setting is enabled,
  • Buttons and links with a minimum size of 44 by 44 pixels,
  • a list of all locations that screen readers read out instead of the picture cards along the bottom of the map, and a skip link past the map to this list,
  • games that can also be played by tapping and with the keyboard, and an accessible mode in the guest app settings in which they run without a time limit,
  • text descriptions and keyboard control for 3D models and 360-degree panoramas,
  • Language labelling of pages and subtitles or text transcripts for audio content, where provided by the provider.

Non-accessible content

The following areas currently have limited accessibility. We are working to improve them.

  • Checking in at a location requires the device to report its location on site.
  • The on-site treasure hunt with map, camera or 3D view requires sight.
  • The photo box needs a camera. Alternatively, an existing photo can be uploaded.
  • The embedded booking calendar (Cal.com) is provided by third-party software, over whose accessibility we have no full control. Alternatively, appointments can be arranged by telephone or email.
  • Content from client projects displayed in the module library may occasionally lack alternative text or captions.

Report accessibility issues

Have you noticed any issues with accessibility, or do you require information in an accessible format? Please email us at info@erleben.app or call us on +49 5745 910 9000. We will reply within 24 hours on working days and let you know by when the issue will be resolved.

Enforcement procedures

If you do not receive a satisfactory response to your feedback, you can contact the market surveillance authority:
State Market Surveillance Authority for the Accessibility of Products and Services (MLBF)
Turmschanzenstraße 25, 39114 Magdeburg
https://www.mlbf.de